Although Ann Slavick’s business card includes the title of Vice President of Deposit Operations, her responsibilities go far beyond that. She also serves the Bank as DDA (Demand Deposit Account) Department Head, Deposits & Retirement Department Head, Deposit Compliance Officer, and Chief Marketing Officer.
With a 38 year career at Manasquan Bank, she has also played a major part in Manasquan Bank’s long-term commitment to provide meaningful financial instruments to the communities it serves.
Ann was instrumental in bringing Kasasa deposit accounts to the Manasquan Bank product suite. “We wanted to offer high-interest bearing checking accounts to our customers, along with ATM fee rebates,” she says. Since the launch of Kasasa checking and savings accounts in April of 2014, more than 2,200 accounts have been opened. Many of them are new Manasquan Bank customers.
“The Kasasa accounts have been so successful,’ she adds, “We’ve enhanced the account terms. Cash Back will be able to link to Saver, and Saver will have an increased yield and maximum balance.”
The Kasasa accounts have given the branch staff something to get excited about and share with members of the community. “There aren’t many banks that can offer completely free checking accounts without having to fulfill certain requirements. Our Kasasa checking accounts are always free, and if depositors meet three easy monthly qualifications, account holders can earn the additional benefits,” says Slavick.
The Kasasa accounts have also expanded the Bank’s market area because they can be opened online. This has strengthened core deposits which in turn, enables the bank to do more lending.
In regards to compliance, Slavick is working with a team to launch an e-docs capability. This will help customer service representatives better assist their customers with opening accounts. The necessary compliance documents will automatically print when the CSR opens the account in the Bank’s system. This automation eliminates the need for the CSR to check that they are pulling the correct document versions. Bank employees can now focus even further on the service they are providing to the customer.
Community banks usually all hang their hats on exceptional service. However, not all of them can deliver, and certainly not to the level that Manasquan Bank does. One thing that distinguishes the Bank from other financial institutions is their proactive approach to monitoring customer accounts. “We look at everything and if we see a problem, we’ll call the customer instead of waiting for them to approach us,” says Slavick. National and regional banks automate account triggers and very rarely have real people monitoring accounts. “For us, it is standard operating procedure to personally let our customers know,” she concludes
As if she doesn’t have enough to do, Ann also heads up the Bank’s volunteer efforts at The FoodBank of Monmouth and Ocean Counties. She organizes monthly groups to go to the FoodBank and work in the sort room. The branches also collect donations year round to benefit the FoodBank. In addition, Ann serves on the committee for the Algonquin Arts Theatre’s annual Gala. She is also deeply involved with New Jersey Bankers Association, serving on committees for Compliance, Marketing, and Women in Banking. Ann is an active member of the first ever Manasquan Bank Volleyball Team – MB Spikes Back.