careers at manasquan bank

ESSENTIAL DUTIES & RESPONSIBILITIES 

· Provide exceptional customer service building rapport and relationships by adhering to the G.R.E.A.T. system of customer service and using a needs based solutions approach. Motivate and drive entire Branch Team to meet/exceed performance goals. 

· Possess strong management skills including conducting Branch strategy sessions; one on one sales coaching; identifying prospects and building new business through new relationships and expanding existing relationships, branch marketing efforts and on-site participation. 

· Direct, control, and manage the staff of a full service retail branch. Includes selection, training, performance management and development.  

· Partner with Branch staff, Commercial Lending, Cash Management and Senior Management to call on businesses and develop relationships 

· Provide quality leadership, encouragement and guidance to all branch personnel and ensure staff is aware of the strategic focus of the Bank. 

· Open new accounts. 

· Assist and educate prospective borrowers with the completion of loan applications. 

· Pre-qualify prospective borrowers; act as main point of contact during loan underwriting process and through loan closing. 

· Prepare account loans. 

· Actively participate in community events and networking/ civic organizations to increase the Bank’s visibility and to enhance new and existing business opportunities to include leadership roles such as Board membership/Leadership and Committee leadership. 

· Identify and perform CRA Related activities. 

· Responsible for branch security. 

· Responsible for supervising building maintenance (including any free-standing drive-in or ATM kiosk as may be applicable). 

· Coordinate and oversee Retail Assistant Branch Manager, Universal Banker and Teller training. 

· Initiate and confirm wire transfers. 

· Prepare loan payoff statements. 

· Ensure all Bank policies and procedures are adhered to by all staff. 

· Take commercial loan applications, gather all necessary documents for underwriting, act as main point of contact during loan underwriting process and close commercial loans. 

· Other duties may be performed, both major and minor and specific activities may change from time to time.  

JOB SPECIFICATIONS 

· Exceptional customer service abilities and effective inter-personal skills. Ability to positively resolve difficult, complicated and/or volatile situations. 

· Strong aptitude for sales and business development. 

· Demonstrate a willingness to adapt to changing business needs and deadlines. 

· Excellent communication skills – verbal, written and listening. 

· Effective organizational, planning and problem-solving skills. 

· Demonstrated ability to succeed in a sales environment, meet/exceed performance goals. 

· Demonstrated ability to develop a team and act in a leadership capacity. 

· Extensive knowledge of branch operations and banking regulations as well as all Bank products and services. 

· Expertise interfacing with multiple departments and personnel at all levels. 

· Working knowledge of banking software and/or ability to be trained and quickly learn. Proficient in teller system to be able to support the teller line.  

EXPERIENCE & EDUCATION 

· Associates or Bachelor’s degree preferred. 

· Minimum of 5 years branch banking experience with at least two years of experience as an Assistant Branch Manager preferred. 

· Minimum three years supervisory experience preferred. 

· Proven CSR/UB expertise and strong analytical capabilities required.  

ESSENTIAL DUTIES & RESPONSIBILITIES

• Handle incoming calls requiring assistance with computer related problems.
• Troubleshoot network related issues relating to operating systems, Microsoft Office, anti-virus, anti-spyware, and other network systems.
• Establish and maintain network users, user environments, directories, and security.
• Designs, specifies, configures, installs and maintains network hardware, software and telecommunications services.
• Leads and/or supports Information Technology Division projects and supports requests including keeping tasks on track and reporting milestones.
• Develops and implements policies and procedures related to network hardware and software acquisitions, use, support, security and backups.
• Communicates with other departments to report and resolve software, hardware and operations problems.
• Researches and evaluates new technologies. 
• Ensure that on site computer operating systems and anti-virus tools stay current.
• Provide Support for access to all systems and maintenance of access control profiles on computer network.
• Responds to the needs and questions of network users concerning their access to resources on the network and the operation of various software programs.
• Work closely with vendors.
• Light Travel to branch sites may be required.
• Ability and willingness to work a flexible work schedule including in addition to normal business hours in a 24 x 7 support environment.
• Be on call after business hours.
• Other duties as assigned.

JOB REQUIREMENTS

• Windows 7, 10
• Microsoft Office (Word, Excel, Access, Outlook)
• Windows Server 2008 & 2012, 2016, VMware, SQL.
• Extensive knowledge of PC’s.
• Extensive knowledge of Active Directory, DNS, DHCP and SAN/NAS
• Networking Hardware (Switches, firewalls, routers)
• Excellent interpersonal skills; ability to communicate effectively with all levels of personnel.
• Demonstrated ability to identify and solve problems quickly and effectively.
• Excellent organizational skills with the ability to prioritize and work effectively on multiple tasks.
• Understanding of project management methodology.
• Strong technical aptitude, desire and initiative.

EXPERIENCE & EDUCATION

• 4+ years’ of IT systems analysis and server experience.
• Bachelor’s degree preferred in Information Technology and or specific industry related certifications.

ESSENTIAL DUTIES & RESPONSIBILITIES   

· Foster a relationship banking environment by successfully assessing customer needs and recommending/advising appropriate bank products and services.  

· Opening new accounts business and personal and performing maintenance on existing accounts as requested, following established Bank policies and procedures.  

· Provide personalized banking services to current and prospective customers, consistently seeking to expand customer satisfaction and retention and provide the highest level quality customer service.  

· Facilitate customer satisfaction and retention by successfully researching and resolving customer issues and inquiries.   

· Perform teller duties, including advanced and complex transactions, handling special requests and investigating discrepancies in accordance with Bank policies and procedures  

· Ensure minimum proving differences and controllable losses. Escalate matters requiring further attention.  

· Adhere to privacy and confidentiality policies when assisting customers in obtaining any account information.   

· If currently registered with NMLS# assist prospective borrowers if; act as main point of contact for customers with the completion of loan applications and closing loans.   

· Appropriately order and maintain vault cash. Prove vault cash daily. Assist with Armored Truck service ensuring standard operating and security procedures. Prepare cash in and out shipments.  

· Prove daily journal transactions.   

· Initiate and confirm wire transfers within policy guidelines.  

· Reconcile ATM daily and assure proper equipment operation.  

· Ensure all duties and responsibilities are performed in accordance with established Bank procedures and regulations.  

· Available to travel within the branch network as needed to ensure adequate branch coverage.  

· Reconcile coin daily, ability to change coin bags, maintain cleanliness to ensure proper equipment operation.  

· Daily use of Cash Recycler to include maintenance as needed and proof as designated.   

· Other duties assigned by Retail Bank management.  

JOB REQUIREMENTS  

· Exceptional inter-personal and customer service skills.  

· Excellent communication skills – verbal, written, listening.  

· Strong basic math skills.  

· Working knowledge of banking software and/or ability to be trained and quickly learn.  

· Working knowledge of bank products and services and/or ability to be trained and quickly learn.  

EDUCATION & EXPERIENCE  

· High School Diploma or equivalent.  

· 2-3 years experience in a direct customer service capacity, preferably in a banking environment.  

· Prior experience in sales capacity preferred.  

· Prior teller experience preferred.  

ESSENTIAL DUTIES & RESPONSIBILITIES   

· Foster a relationship banking environment by successfully assessing customer needs and recommending/advising appropriate bank products and services.  

· Opening new accounts business and personal and performing maintenance on existing accounts as requested, following established Bank policies and procedures.  

· Provide personalized banking services to current and prospective customers, consistently seeking to expand customer satisfaction and retention and provide the highest level quality customer service.  

· Facilitate customer satisfaction and retention by successfully researching and resolving customer issues and inquiries.   

· Perform teller duties, including advanced and complex transactions, handling special requests and investigating discrepancies in accordance with Bank policies and procedures  

· Ensure minimum proving differences and controllable losses. Escalate matters requiring further attention.  

· Adhere to privacy and confidentiality policies when assisting customers in obtaining any account information.   

· If currently registered with NMLS# assist prospective borrowers if; act as main point of contact for customers with the completion of loan applications and closing loans.   

· Appropriately order and maintain vault cash. Prove vault cash daily. Assist with Armored Truck service ensuring standard operating and security procedures. Prepare cash in and out shipments.  

· Prove daily journal transactions.   

· Initiate and confirm wire transfers within policy guidelines.  

· Reconcile ATM daily and assure proper equipment operation.  

· Ensure all duties and responsibilities are performed in accordance with established Bank procedures and regulations.  

· Available to travel within the branch network as needed to ensure adequate branch coverage.  

· Reconcile coin daily, ability to change coin bags, maintain cleanliness to ensure proper equipment operation.  

· Daily use of Cash Recycler to include maintenance as needed and proof as designated.   

· Other duties assigned by Retail Bank management.  

JOB REQUIREMENTS  

· Exceptional inter-personal and customer service skills.  

· Excellent communication skills – verbal, written, listening.  

· Strong basic math skills.  

· Working knowledge of banking software and/or ability to be trained and quickly learn.  

· Working knowledge of bank products and services and/or ability to be trained and quickly learn.  

EDUCATION & EXPERIENCE  

· High School Diploma or equivalent.  

· 2-3 years experience in a direct customer service capacity, preferably in a banking environment.  

· Prior experience in sales capacity preferred.  

· Prior teller experience preferred.  

ESSENTIAL DUTIES & RESPONSIBILITIES  

· Foster a relationship banking environment by successfully assessing customer needs and recommending/advising appropriate bank products and services.  

· Opening new accounts business and personal and performing maintenance on existing accounts as requested, following established Bank policies and procedures, motivate UB I and UB II to meet/exceed performance goals.  

· Provide personalized banking services to current and prospective customers, consistently seeking to expand customer satisfaction and retention and provide the highest level quality customer service.  

· Facilitate customer satisfaction and retention by successfully researching and resolving customer issues and inquiries.   

· Provide first level supervision to the Universal Bankers and Tellers ensuring that customers are serviced quickly and efficiently.  

· Provide on-going coaching, counseling and UB/Teller development. Administer training as necessary and completion of quarterly performance standard measurement reports.  

· Assist in locating cash differences, ensure minimum proving differences and controllable losses. Escalate matters to Retail Branch Management for further attention.  

· Participate in the corrective action process for UB(s) and Tellers.  

· Interview new UB and Teller candidates with the Retail Branch Manager.  

· Responsible for maintaining set branch cash limit, at or below limit.  

· Responsible for ensuring UB and Teller cash drawer limits are maintained and not over limit.  

· Responsible for proper use of the reserve cash vault.  

· Prove daily journal transactions.  

· Perform teller duties, including advanced and complex transactions, handling special requests and investigating discrepancies in accordance with Bank policies and procedures ensuring customers are serviced quickly and efficiently.  

· Ensure all duties and responsibilities are performed in accordance with established Bank Regulations, policies and procedures including the Banks standard operating and security procedures are being adhered to with operational/security integrity.  

· Adhere to privacy and confidentiality policies when assisting customers in obtaining any account information.   

· If currently registered with NMLS# assist prospective borrowers; act as main point of contact for customers with the completion of loan applications, closing loans and prepare account loans.    

· Appropriately order and maintain vault cash. Prove vault cash daily. Assist with Armored Truck service ensuring standard operating and security procedures. Prepare cash in and out shipments.  

· Prove daily journal transactions.   

· Initiate and confirm wire transfers within policy guidelines.  

· Reconcile ATM daily and assure proper equipment operation.  

· Available to travel within the branch network as needed to ensure adequate branch coverage.  

· Reconcile coin machine daily, ability to change coin bags, maintain cleanliness to ensure proper equipment operation.  

· Daily use of Cash Recycler to include maintenance as needed and proof as designated.   

· Other duties assigned by Retail Bank management.  

JOB SPECIFICATIONS  

· Exceptional inter-personal and customer service skills.  

· Excellent communication skills – verbal, written, listening.  

· Strong basic math skills.  

· Working knowledge of banking software and/or ability to be trained and quickly learn.  

· Working knowledge of bank products and services and/or ability to be trained and quickly learn.  

EXPERIENCE & EDUCATION  

· High School Diploma or equivalent.  

· 5+ years customer service experience in a banking or financial institution environment.  

· Prior experience in a supervisory capacity.  

· Prior teller experience required.   

ESSENTIAL DUTIES & RESPONSIBILITIES  

• Process routine financial transactions for banking customers with an emphasis on personalized quality service and in accordance with all Bank policies and procedures.  
• Transactions typically include deposits; check cashing, journal transfers, money orders, official checks, sale & redemption of U.S. Savings Bonds, withdrawals, loan payments, loan disbursements, miscellaneous receipts & disbursements, cash advances, provide access to safe deposit boxes, and proficient on use of cash recycler.   
• Ensure minimum to zero teller differences and controllable losses. Escalate matters requiring further attention immediately.  
• Prove all transactions in accordance with all Bank established procedures and policies.  
• Knowledge and adherence of all Bank policies and procedures.  
• Adhere to privacy and confidentiality policies when assisting customers in obtaining any account information.   
• Refer various Bank products and services to customers as needs are uncovered.  
• When needed, assist with filing, money counting, teller cash proof, answering phones, processing mail transactions and/or correspondence, reconciliation of ATM, as well as assisting in coin machine operations and proof, and completing daily audit of miscellaneous items.   
• Available to travel within the branch network as needed to ensure adequate branch coverage.  
• Daily use of Cash Recycler to include maintenance as needed and proof as designated.  
• Reconcile coin machine daily, ability to change coin bags, maintain cleanliness to ensure proper operation of equipment.  
• Other duties as assigned by Bank Management.   

JOB REQUIREMENTS  

• Excellent inter-personal and customer service skills.  
• Excellent communication skill – verbal & listening.  
• Basic personal computer skills.  
• Working knowledge of calculator and ability to be trained and efficiently operate banking system.  
• Strong basic math ability.  
• Ability to learn and retain information.  

EXPERIENCE & EDUCATION

• High School Diploma or G.E.D.  
• 1-2 years retail experience in a cash handling capacity preferred.