To protect your account, we monitor your ATM and debit card transactions for potentially fraudulent activity which may include a sudden change in locale (such as when a U.S.-issued card is used unexpectedly overseas), a sudden string of costly purchases, or any pattern associated with new fraud trends around the world.
If we suspect fraudulent ATM or debit card use, we’ll be calling you to validate the legitimacy of your transactions. Your participation in responding to our call is critical to prevent potential risk and avoid restrictions we may place on the use of your card.
Our goal, quite simply, is to minimize your exposure to risk and the impact of any fraud. To ensure we can continue to reach you whenever potential fraud is detected, please keep us informed of your correct phone number and address at all times. In the meantime, please be diligent in monitoring transaction activity on your account and contact us immediately if you identify any fraudulent transactions. Here are some additional tips on protecting yourself from debit card fraud.
If you are planning on using your ATM/Debit card while traveling, please make sure you contact us prior to traveling out of the area. If you don’t alert us of your travel plans we may lock your accounts at the first sign of a suspicious charge. Contact your local branch for more information.
Unless absolutely required for a legitimate business purpose, avoid giving out your:
In stores and at ATMs, always cover your card and PIN, and watch for:
Online, you should never respond to unsolicited emails that: