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ONLINE FAQ

Online Banking is a service that provides secure access to your Manasquan Bank deposit accounts via the Internet. You can access your accounts from your PC, any time day or night. Check your balance, verify cleared deposits or checks, move funds from one account to another… you can even pay bills.

ONLINE BANKING

SECURITY

  • Is Online Banking Secure?

    With the use of encryption, firewalls and trusted operating systems incorporated into our overall banking architecture, secure and authentic transactions take place over the Internet.

  • Can Anyone Else View My Account Information?

    The key to ensure that your information remains private is your personal password, used in conjunction with your user name. Do not share your password with anyone. Keep your account information secure. Always exit your Online Banking session before moving to other Internet sites. Finally, notify Manasquan Bank immediately if you notice any unusual activity.

  • What Should I Do If I Forget My Password?

    If your financial institution offers the Forgotten Password feature, customers can retrieve a one-time, temporary password without contracting the financial institution. If the Did you forget your password? link displays: click on the link, enter your Access ID, last four digits of Tax ID number, and email address, to have a one-time, temporary password generated and emailed to you. Following the entry of the temporary password (which is only valid for 30 minutes), you will be forced to change your password to a new password.

  • Does Manasquan Bank Use Cookies?

    Manasquan Bank only uses cookies on its secured Online Banking site. A cookie is a piece of data “handed” to your browser. It is used to keep track of your session data on our Online Banking site. It basically tells our system that you’ve already logged in as a valid user. Without cookie data, you would have to log in every time you wanted to move to another page. When you hit the Exit button to leave the Online Banking site, the cookie data is flushed from your system. We do not use cookies on our website. Newer versions of Netscape have a feature that allows you to be notified if a cookie is handed to your system. The notification can be disabled in the Network Preferences/Protocols area.

  • Online Banking & Data Security

    These brochures contain educational information that will help protect you while utilizing online banking.
    Click here for the Consumer brochure. Click here for the Business brochure.

HARDWARE & SOFTWARE

  • Do I Need Software?

    Online Banking is provided through the Internet, so the only special software you need is your Internet browser.

  • Will Retail Online 5.1 work with every device?

    Yes, the responsive design will help ensure that all data clearly appears at virtually any screen size or resolution. The new design makes the webpage more Tablet and Mobile Friendly.

  • Which browsers should I use?

    For best performance, we recommend you use one of the following supported browsers:

    • Microsoft Internet Explorer 9,10 or 11 (Windows 8, Windows Vista, and Windows 7)
    • Firefox 3.6 (Windows 8, Windows Vista, and Windows 7)
    • Apple Safari 5 (OS X 10.5 and 10.6)
    • Chrome 8 (Windows 8, Windows Vista, and Windows 7)
  • Why do I need a secure browser to bank with Manasquan Bank?

    In order to use Online Banking, your web browser must support SSL (Secure Socket Layer) protocol. SSL allows you to send and receive encrypted (encoded) transactions over the Internet.

  • Why does Online Banking only support 128-bit encryption?

    We want to protect your privacy. This powerful encryption meets the most stringent security standards in the banking industry.

eSTATEMENTS

  • How Do eStatements Work?

    Instead of receiving your statement by mail each month, you can access your eStatement and images on-line. If you are a Manasquan Bank Online Banking user, your eStatements are available within the online banking site to be viewed, printed or saved. If you are not a Manasquan Bank Online Banking user, you will receive an e-mail to notify you that your statement is available online. The e-mail will include a link to the bank’s secure eStatement Website where you can view your statement. Your eStatement will include images of your checks. There is no charge for eStatements.

  • Who Can Receive an eStatement?

    Any customer who currently receives an image statement can receive an eStatement.

  • Where do I view my eStatements?

    eStatements can be found under the “Documents” tab located under any checking, savings or loan account detail.

  • Will I need any special software or hardware to view my eStatements?

    You only need a PC, Internet access, a web browser, and Adobe Reader software, which can be downloaded free from Adobe’s website.

  • When will my eStatements be available to view?

    Your monthly statements will generally be available the day that they normally were mailed out. You’ll be able to login, view and print your eStatements at any time.

  • How Do I Sign Up for eStatements?

    If you are a Manasquan Bank Online Banking user, logon to Online Banking, click on the account you would like to enroll and then click the “Documents” tab. Your eligible accounts will be listed and then select “Change to eStatement” and follow the instructions. You will receive a confirmation e-mail with further instructions.

  • Who can I contact for help signing up for eStatements?

    Please call your local branch and we would be happy to assist you.

BILL PAY

  • How Does Online Bill Pay Work?

    The Bill Payment option allows you to pay bills from your Manasquan Bank checking account. Bill Payment eliminates the time-consuming process of writing checks, addressing envelopes and applying stamps. First, you’ll create a list of payees, either businesses or individuals by entering the information requested on the “Add New Payee” screen. You must complete the entire “Add New Payee” screen, otherwise you will receive an error message. After you have entered the payees you intend to pay, you must then provide instructions for their payment. Clicking on the Pay Bills button brings up the “Select Bills to Pay” screen. Enter the appropriate transmit date and payment amount in the fields shown for the bills you wish to pay. Since all of the payees you have set up for the Bill Payment service will be displayed, payments will only be made to payees with dollar amounts other than $0.00 in the “Amount” field.

    When you first start paying bills using our bill payment service, we suggest you schedule all your payments in advance of their respective due dates. As a general guideline, allow at least ten business days from the payment transmit for your initial payment to be received by each new payee. Allow at least five business days between the transmit date for subsequent payments to be received by each payee.

    Anytime you like, you can enter your payee list, highlight who you want to pay and enter the amount. In addition, you can choose between making one-time payments set for a future date or recurring payments, such as mortgage and insurance. All payments must be scheduled for a business day. In order for a payment instruction to be considered received on a specific date, it must be received prior to 2:30 p.m. local time. Payment instructions received on weekends or holidays will be considered received on the next business day.

  • Who can I pay with the Bill Payment option?

    You can pay just about anyone, both businesses and individuals – anyone to whom you would normally mail a check.* Sending a payment with Manasquan Bank’s Online Banking is no different than writing a check from your checkbook.

    *The primary exceptions are taxing entities such as the IRS and court-ordered payments. Also, please note that all payees must have a U.S. address.

  • What if the person I’m sending a bill pay to doesn’t accept electronic payments?

    The bank has assumed responsibility for you. If the merchant or individual doesn’t accept electronic payments, we will cut a check and mail it at no cost to you.

  • Can I use the Bill Pay service to pay recurring bills automatically?

    Yes, Manasquan Bank’s bill payment service can automatically create and send a payment to a payee at the frequency you specify. Simply enter the payee, payment amount, frequency of payment, and number of payments to be made. The bill payment service will automatically send the number of payments you have specified unless you stop the automatic payment.

  • Can I cancel a bill payment or recurring payment once it is initiated?

    You can stop bill payment or recurring payment by deleting the payment from the Pending Payment list up until 2:30 p.m. local time on the day before the day of the transmission of the payment or by deselecting automatic payments for that payee.

  • What are Pending Payments?

    Pending Payments are payments you have scheduled which have not yet been sent to a payee. A pending payment can be edited or deleted until it has been transmitted to the payee.

  • What should I do if a payee has not posted my payment?

    You should allow at least 5 business days for a payee to receive your payment. If a payee does not post your payment within 5 business days after your scheduled payment date, call the payee directly or you can contact us at info@manasquanbank.com. We are prepared to receive and address your comments within 24 hours. You can also call your local office. Please provide the payee’s name, payment date and amount, and payee telephone number.

  • What is Quick Pay?

    The Quick Pay feature allows you to enter a new payee, assign it a category and initiate payment all within one screen. This feature is ideal for one-time payments. When using the Quick Pay function, it is recommended that you allow at least 5 business days, after the transmit date, for the payee to receive and process your payment.

POPMONEY

  • What is Popmoney?

    Popmoney is an innovative payment service offered by leading financial institutions that eliminates the hassles of checks and cash. Now, sending and receiving money is as easy as emailing and texting. Best of all, you don’t need a new account to send or receive money. Just use your current bank account.

  • How Does Popmoney Work?

    Sending Money
    To send money, log in to your online bank account and look for Popmoney. Send money to anyone using his/her email address, mobile number or bank account information. You will be notified when the transaction is completed.

    Receiving Money
    You receive an email or text message telling you someone sent you money. If your bank offers Popmoney, you can log in to your bank account and direct the funds there. Otherwise, you can provide your bank account information at Popmoney.com. Your money will be sent to that account. If you don’t provide your account information, the payment will be automatically returned to the sender’s account. Money sent to a bank account will be automatically deposited there.

    It’s just that easy!

  • What Can I Use Popmoney For?

    Popmoney is easy and convenient for you and the people you send money to… they can simply receive the money into their bank account online, saving them a trip to the bank.

    Use Popmoney to:

    • Send money to your child at college
    • Send a gift to family and friends
    • Pay back friends for that fun outing
    • Pay your babysitter or your lawn care service
    • Pay rent to your landlord or roommates
  • Will my bank account information be shared with the recipient?

    No, your bank account information will not be shared with the recipient. Your recipient will see your first name, last name, and the message you wrote for the payment; if you sent the payment to your contact’s email address, your recipient will also see your email address. Similarly, you won’t be able to see your recipient’s bank account information.

  • Is the Popmoney service secure?

    Yes. Popmoney was created with your financial security in mind. Popmoney is built on the industry’s leading online money movement platform and utilizes superior risk management and fraud protection services. This is the same online money movement platform used by hundreds of financial institutions, including the majority of the nation’s top banks.

  • Are any fees charged for using the service?

    Yes. Depending on whether you use the service from the Popmoney Direct hub site or the Popmoney service through our Online Billpay, the fee may vary and will be disclosed at the time of initiation of the payment.

  • What are the hours of service for the Popmoney.com Customer Service Department?

    The hours of Operations are from 7am-1am EST seven days a week and 365 days a year.

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