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Start Sending Money with Zelle

Frequently Asked Questions


What Is Zelle?
How Does Zelle Work?
Can I Use Zelle Internationally?

Getting Started

How Do I Get Started?
How Do I Use Zelle?
What If I Get an Error Message When I Try to Enroll an Email Address or U.S. Mobile Number?

Sending and Receiving Money

What Types of Payments Can I Make with Zelle?
Who Can I Send Money to with Zelle?
Someone Sent Me Money with Zelle, How Do I Accept it?
Can I Cancel a Payment?
How Long Does It Take to Receive Money with Zelle?
Will the Person I Send Money to Be Notified?


Is My Information Secure?
I’m Unsure About Using Zelle to Pay Someone I Don’t Know. What Should I Do?
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App Store is a service mark of Apple, Inc. Android, Google Play, and the Google Play logo are trademarks of Google, Inc. Data charges may apply. Check with your mobile phone carrier for details. Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. Zelle® and the Zelle®-related marks are wholly owned by Early Warning Services, LLC, and are used herein under license.

1. Transactions typically occur in minutes when the recipient’s email address or U.S. mobile number is already enrolled with Zelle®.

2. Clients must have a bank account in the U.S. to use Zelle®.

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