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Here’s a shortcut to help our clients with better things to do than weed through FAQs: Our most popular banking topics, all in one place, so that you can quickly find the answers you need.

Getting Started

How Do I Get Started?
How Do I Use Zelle?
What If I Get an Error Message When I Try to Enroll an Email Address or U.S. Mobile Number?

Sending and Receiving Money

Who Can I Send Money to with Zelle?
Someone Sent Me Money with Zelle. How Do I Accept It?
Can I Cancel a Payment?
How Long Does It Take to Receive Money with Zelle?
Will the Person I Send Money to Be Notified?


Is My Information Secure?
I’m Unsure About Using Zelle to Pay Someone I Don’t Know. What Should I Do?

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