Why is our Personal Digital Banking experience changing?
At Manasquan Bank, we understand life is busy and convenience is of utmost importance. With this in mind, our new Online Banking platform and Mobile Banking app will offer seamless banking solutions built for the way you want to bank, whether you are at home or on the go.
What does a seamless banking solution offer?
A seamless banking solution means that the display and features are consistent on all your devices which is intended to improve your banking experience by making the navigation unified on all of your devices.
Are there any actions I need to be aware of prior to the upgrade?
Yes! It is very important that we have your current phone number, and email address. Please review and update this information within your Digital Banking Profile as soon as possible to ensure a smooth first-time login. Additionally, please ensure that you have your User ID and Password, as it will not auto populate your credentials in the new personal digital banking platform.
When will the upgrade take place?
The new platform will be available on Wednesday morning, August 21, 2024, at approximately 9:00 AM EST.
Any bill payments and transfers scheduled before Monday, August 19, 2024, at 7:00 AM EST will be processed as planned. However, you won’t be able to add new payees or set up new payments or transfers during this time frame or during Read-Only mode. Additionally, Zelle® services will not be available during this time.
On Monday, August 19, 2024, at 6:00 PM EST, Our Online Banking and Mobile Banking App will enter Read-Only mode for system enhancements. While you’ll be able to view your account information, no new transactions or updates can be processed during this period.
What does Read Only mode mean?
Read-Only mode means you will be able to view balances and transaction history only; all other online banking activity including Bill Pay, Mobile Check Deposit, and transfers will be temporarily unavailable.
Will this upgrade affect my account details?
All your account details will be saved and ready for you to use. This includes transaction history, Bill Pay payee information, alerts, scheduled payments and internal transfers, as well as eStatement settings.
Will this upgrade affect the Mobile Banking app?
Yes, we will be launching a NEW Mobile Banking app as part of the upgrade. This will be available on August 21, 2024, at approximately 9:00 AM EST.
How do I access the new Mobile Banking app?
When you open our current Manasquan Bank Mobile Banking app, you will then be prompted to accept the new terms and conditions in order for the new Mobile Banking App to become available.
Will this affect the login process?
No. Once the new platform is live, you will be able to login using your existing User ID and Password. Upon your first login you will have the option to select a text or phone call with a one-time passcode to verify your identity. You will simply enter this passcode into the system and submit to securely log in.
What if I use biometrics to log in?
If you utilize biometrics to access your Digital Banking, you will need to be sure you know your User ID and Password prior to our go-live date. You will be required to enter these within the new system the first time you log in. After you have logged in, you can reestablish your biometrics for future logins.
What if I don’t know my Username or Password?
If you are unsure of your User ID, please contact us at 1-844-626-2265 for assistance.
If you forget your Password, you can easily reset it by selecting “Password” located in the Profile tab on the Online Banking/Mobile App login screen and following the on-screen prompts.
Can I schedule internal and external transfers?
All scheduled transfers that were entered into the system prior to August 19, 2024, will be processed as usual, but you will not be able to enter any new transfers during the Read-Only phase.
Can I mobile deposit a check?
Mobile check deposit will be unavailable during the Read Only phase. Mobile check deposit will be available again once the new system is live at 9:00 AM EST on August 21, 2024.
Can I use Zelle?
Zelle will be unavailable during the Read Only phase. Zelle will be available again once the new system is live at 9:00AM EST on August 21, 2024.
Can I schedule a bill payment?
All scheduled bill payments that were entered into the system prior to August 19, 2024, will be processed as usual, but you will not be able to enter any new bill payees or payments during the Read-Only phase.
Will Card Link be available?
Managing your debit cards through Card Link will not be available during the Read-Only phase. Card Link will be available again once the new system is live at 9:00 AM EST on August 21, 2024.
Will my transaction history transfer over?
Yes, you will be able to view up to 120 days of history and search transactions up to 24 months.
Will I still be able to access Personal Digital Banking via my bookmarked link in my online browser?
No, you will not be able to access Personal Digital Banking via any bookmarked links within your online browsers. Please be sure to delete any old bookmarks and update them with a new link by visiting manasquan.bank and clicking on the “Online Banking Login” button.
Are there minimum browser requirements for the new systems?
Yes. Please see below for a list of supported/not supported browsers.
| Operating System | Supported Browsers | Unsupported Browsers |
| Windows 10 |
Edge Chrome – current stable version Firefox – current stable version |
|
| Windows 8.1 |
|
Internet Explorer – current stable version Chrome – current stable version Firefox – current stable version |
| Windows 7 |
Chrome – current stable version Firefox – current stable version |
|
| macOS 13 or later |
Safari 16 + – current stable version Chrome – current stable version |
|
- Supported: All functionality of the product has been tested and successfully meets all functional and visual design requirements for screen sizes of 1024x768 and larger.
- Allowed: All major functionality of the product has been tested and successfully meets functional requirements for screen sizes of 1024x768 and larger. Some design and/or functional deficiencies may occur.
- Unsupported: Browser/ OS combinations that do not fall in either the Supported or Allowed list will default to 'Unsupported.' The functionality may not work and will not be supported (via bug fixes).
Supported Phone Devices
| Brand/Manufacturer | Model | |
| Apple | iPhone 6S, 6S Plus, 7, 7 Plus, 8, 8 Plus, 11, 11 Pro, 11 Pro Max, 12, 12 Mini, 12 Pro, 12 Pro Max, 13, 13 Mini, 13 Pro, 13 Pro Max, 14, 14 Plus, 14 Pro Max, 15, 15 Plus, 15 Pro Max and later | |
| Pixel 3, 3XL, 4, 5, 6, 6a, 7, 7 Pro or later | ||
| LG | G7 ThinQ, V40 Thin Q, V50 Thin Q or later | |
| Motorola | Moto G7, Z4, G Power, Stylus 5G or later | |
| One Plus |
6T, 7 Pro & 9 or later |
|
| Samsung | Galaxy A03s, A10e, A11, A13 5G, A20, Samsung A32 5G, Galaxy A51, A53 Note 9, Note 10, Note 10+, Note 20 Ultra, S9, S9 Plus, S10, S10E, S10+, S20, S20+, S20 FE 5G, S20 Ultra 5G, S21, S22, S23, M13, Z Flip 3 5G, Z Fold 4, S24, S24 Plus, S24 Ultra or later |
What action items should I consider post-upgrade?
Continue to take advantage of all our new features and upgrades on the Online and Mobile banking platforms! Additional tools will be announced in the coming weeks.