FAQ

With Digital Banking, you can:

• Pay bills or send money to family, friends, or anyone else you know.
• Access your accounts on the go with our Mobile Banking app.
• Transfer funds between your personal accounts or to accounts at other financial institutions.
• Track expenses, create budgets, and set financial goals with our personal finance manager.
• View your Credit Score and monitor changes each time you log in.
• Protect, control, and manage your cards.
• Guard your accounts against fraud and stay informed with customized account alerts.

No, Digital Banking is free.

We have taken significant measures to ensure that our system meets the latest security standards, including the latest security encryption methods and software.

Digital Banking lets you access consumer deposit accounts as well as any loans you may have with us.

You can enroll online or through our Mobile Banking app.  If you have questions about enrollment, contact client support at (844-626-2265)

If you've forgotten your Digital Banking password, simply select the “Forgot Password?” option and follow the steps to reset your password.

The app can be found by searching for Manasquan Bank within your mobile device’s app store. Once downloaded, simply use your Online Banking credentials to log in.

Mobile Banking can be accessed as follows via any mobile device.

• Mobile Banking app: Once you have downloaded and installed the app, simply log in using the same username and password used for Online Banking.
• Mobile Browser: From your mobile browser, log in to Online Banking at Manasquan Bank using the same credentials.

Minimum Device Operating System Support
• Minimum iOS Versions Supported – iOS 17*, iPadOS 17*
• Minimum Android Version Supported - Android 12.0**
To ensure the highest levels of security, devices that do not support the minimum supported operating system (OS) version may be prevented from installing and/or using the mobile banking app.

OS updates made generally available by Apple and Google at the time of publication of this document are supported by app versions released after the effective date of this document. Only devices running an unmodified version of the manufacturer-supplied OS are supported. 

Note: Beta releases of Apple and Android operating systems are not supported.

• 
  * Apple devices that support a maximum OS of iOS 15/iPadOS 15 or iOS 16/iPadOS 16 will continue to be able to download apps from the app store. Any defects that are exclusive to iOS 15/iPadOS 15, iOS 16/iPadOS 16 OS and/or devices that only support OS versions below iOS 17 will not be addressed.
• 
  ** Android devices that support a maximum OS of Android 11 will continue to be able to download apps from Google Play. Any defects that are exclusive to Android 11 and/or devices that only support OS versions below Android 12 will not be addressed.

If you have log in credentials for Digital Banking, they can be utilized for the mobile app also.

From our Mobile app, simply select “Deposits” from the menu, enter the amount of the deposit, endorse the physical check, and take a photo using the camera on your mobile device of the front and back of the check and submit.  That’s it!

Be sure that the back of the check is endorsed, as usual, and include the words “For Mobile Deposit” to identify the check as a Mobile Deposit.

Funds from Mobile Deposits are generally available on the next business day after they are received, just like typical deposits.

We recommend securely storing the check for 14 business days, then destroying the original paper check.

Any check drawn from a U.S. financial institution can be deposited. The following items cannot be deposited: international checks, U.S. saving bonds or postal money orders.

For this online service we recommend that you use one of the browsers below.

Some areas of our site may require the use of Adobe Acrobat Reader. Other browsers and operating systems may work effectively; however, we do not test against them and therefore your experience may vary. We regularly monitor and test browsers to ensure the highest security standards.

We support the two most recent versions of the following browsers:

Windows

• Microsoft Edge

• Mozilla Firefox

• Google Chrome

Apple

• Safari

• Mozilla Firefox

• Google Chrome

No, a form is not required when the client initiates the update directly through the platform.

Clients will continue to have access to 18 months of statement history, consistent with what is available today.

Yes, existing alerts with migrate to the new platform.

Yes, check images will be available for up to 2 years

Yes, clients will retain their existing credentials with the migration. However, the client will be required to re-enter their credentials the first time they sign in, as previously saved login information will not populate.

Yes, if a client used the same credentials for Consumer and Business digital banking prior to conversion, their credentials will be migrated with the same username, with an “_2” suffix added.

No, if a password is reset by a colleague, the client must be contacted directly and provided with the new password.

Yes, clients can use the “Forgot Password” process to reset their password, which will also automatically unlock their account upon successful completion.

Yes, you must download the Manasquan Bank app and delete the Manasquan Bank business app on your device.  

No, you must login directly from the website's login box.  

For this online service we recommend that you use one of the browsers below.

Some areas of our site may require the use of Adobe Acrobat Reader. Other browsers and operating systems may work effectively; however, we do not test against them and therefore your experience may vary. We regularly monitor and test browsers to ensure the highest security standards.

We support the two most recent versions of the following browsers:

Windows

• Microsoft Edge

• Mozilla Firefox

• Google Chrome

Apple

• Safari

• Mozilla Firefox

• Google Chrome

Clients do not need to worry about international travel as long as they have their mobile phone with them and/or access to their email to receive OTPs. While traveling overseas, clients can expect a higher challenge rate since logins will be coming from different IP addresses and 
geographic locations. If clients plan to visit any default-blocked countries, they should notify the Bank in advance.

Paying bills digitally saves time and money with no checks to write or mail. Plus, it helps you keep track of all the bills you pay, lets you schedule auto bill payments and pay virtually any bill – utilities, mortgage, even your lawn care service – with just a few clicks.

Bill Pay is fully secure. Security experts recommend Bill Pay to help protect against check fraud and identify theft. We use multiple layers of online security to protect your information.

Bill Pay can only be used with a checking account.

Our Bill Pay service is free.

You can make payments to virtually anyone using our Bill Pay system. Exceptions include tax payments, court ordered payments, payments to payees outside the United States, or payments to other institutions for the purpose of making a deposit.

Payments made to electronic payees are delivered within 2 days, while payments issued by check are delivered in 5 days. Note, when you schedule a payment the payment calendar indicates the earliest available payment date.

You can make one-time or recurring payments through Bill Pay.

Payments can be set up as much as 365 days in advance. Recurring payments can be scheduled to occur over any time period in the future, including indefinitely.

Your account will be debited on your scheduled payment date.

Yes. Payments are sent on the day they are scheduled. This means that standard overdraft fees may apply if there are not sufficient funds in your account to cover the payment(s).

Yes, you can change a scheduled payment at any time before it is processed. Payments may be processed up to 5 days in advance of the payment due date entered. The system displays an error message if you attempt to modify a payment after it has been processed.

Account holders enrolled for Digital Banking automatically have access to transfers.

You can set up both one-time and recurring transfers.

Yes, with our external transfer service you can transfer funds to and from your accounts at other U.S. financial institutions.

Transfers are only available to accounts inside the United States.

Cycle Date Information:

The following dates apply to your Infinity account. Our Monthly Qualification Cycle dates are not the same as our 
Statement Cycle dates. To qualify for your account's rewards, all of the transactions and activities identified within the above Qualification Information section must post and settle to your Infinity account with these Monthly Qualification Cycle dates. The following activities do not count toward earning account rewards: ATM-processed transactions, transfers between accounts, debit card purchases processed by merchants and received by our bank as ATM transactions, non-retail payment transactions and purchases made with debit cards not issued by our institution. Transactions bundled together by merchants and received by our institution as a single transaction count as a single transaction for the purpose of earning account rewards.

Monthly Qualification Cycle