FAQ

A: SecureNow detects and warns Manasquan Bank of suspicious behavior, devices, locations, and criminal evasion techniques prior to and post log-in, ensuring users are protected throughout their digital banking experience. SecureNow cyber analytics and data profiling detect at sign-in when a log-in comes from an unknown or unlikely location, or one with a history of confirmed fraud, prompting additional authentication or more defensive mechanisms. Once a user is logged in, real-time behavioral analysis is used to recognize and flag account transactions that are suspicious.

A: The Layered Authentication security feature is designed to protect the privacy and security of your personal information. The one-time passcode is used to authenticate your device.

A: When you log into Online Banking you will be asked to enter your mobile number and prompted to pick either a one-time text message* or a one-time phone call. The onetime passcode will be 8 digits. Once you enter the passcode on any device, you will not be asked to provide authentication again unless you are logging in from a new or different device. *Message and data rates may apply.

A: All verification messages will be delivered by the 5-digit phone number: 36397. The verification code will be different each time you receive an alert.

The phone number that the call verification comes from is 669-241-2767.

A: Secure Now will be available for mobile banking users on March 22, 2022.

Message and data rates may apply from your phone carrier to receive SMS text messages.

Online Banking is provided through the Internet, so the only special software you need is your Internet browser.

Yes, the responsive design will help ensure that all data clearly appears at virtually any screen size or resolution. The new design makes the webpage more Tablet and Mobile Friendly.

For best performance, we recommend you use one of the following supported browsers:

• Microsoft Internet Explorer 9,10 or 11 (Windows 8, Windows Vista, and Windows 7)
• Firefox 3.6 (Windows 8, Windows Vista, and Windows 7)
• Apple Safari 5 (OS X 10.5 and 10.6)
• Chrome 8 (Windows 8, Windows Vista, and Windows 7

In order to use Online Banking, your web browser must support SSL (Secure Socket Layer) protocol. SSL allows you to send and receive encrypted (encoded) transactions over the Internet.

The Bill Payment option allows you to pay bills from your Manasquan Bank checking account. Bill Payment eliminates the time-consuming process of writing checks, addressing envelopes and applying stamps. First, you’ll create a list of payees, either businesses or individuals by entering the information requested on the “Add New Payee” screen. You must complete the entire “Add New Payee” screen, otherwise you will receive an error message. After you have entered the payees you intend to pay, you must then provide instructions for their payment. Clicking on the Pay Bills button brings up the “Select Bills to Pay” screen. Enter the appropriate transmit date and payment amount in the fields shown for the bills you wish to pay. Since all of the payees you have set up for the Bill Payment service will be displayed, payments will only be made to payees with dollar amounts other than $0.00 in the “Amount” field.

When you first start paying bills using our bill payment service, we suggest you schedule all your payments in advance of their respective due dates. As a general guideline, allow at least ten business days from the payment transmit for your initial payment to be received by each new payee. Allow at least five business days between the transmit date for subsequent payments to be received by each payee.

Anytime you like, you can enter your payee list, highlight who you want to pay and enter the amount. In addition, you can choose between making one-time payments set for a future date or recurring payments, such as mortgage and insurance. All payments must be scheduled for a business day. In order for a payment instruction to be considered received on a specific date, it must be received prior to 2:30 p.m. local time. Payment instructions received on weekends or holidays will be considered received on the next business day.

You can pay just about anyone, both businesses and individuals – anyone to whom you would normally mail a check.* Sending a payment with Manasquan Bank’s Online Banking is no different than writing a check from your checkbook.

*The primary exceptions are taxing entities such as the IRS and court-ordered payments. Also, please note that all payees must have a U.S. address.

The bank has assumed responsibility for you. If the merchant or individual doesn’t accept electronic payments, we will cut a check and mail it at no cost to you.

Yes, Manasquan Bank’s bill payment service can automatically create and send a payment to a payee at the frequency you specify. Simply enter the payee, payment amount, frequency of payment, and number of payments to be made. The bill payment service will automatically send the number of payments you have specified unless you stop the automatic payment.

You can stop bill payment or recurring payment by deleting the payment from the Pending Payment list up until 2:30 p.m. local time on the day before the day of the transmission of the payment or by deselecting automatic payments for that payee.

You should allow at least 5 business days for a payee to receive your payment. If a payee does not post your payment within 5 business days after your scheduled payment date, call the payee directly or you can contact us at [email protected]. We are prepared to receive and address your comments within 24 hours. You can also call your local office. Please provide the payee’s name, payment date and amount, and payee telephone number.

Pending Payments are payments you have scheduled which have not yet been sent to a payee. A pending payment can be edited or deleted until it has been transmitted to the payee.

You should allow at least 5 business days for a payee to receive your payment. If a payee does not post your payment within 5 business days after your scheduled payment date, call the payee directly or you can contact us at [email protected]. We are prepared to receive and address your comments within 24 hours. You can also call your local office. Please provide the payee’s name, payment date and amount, and payee telephone number.

The Quick Pay feature allows you to enter a new payee, assign it a category and initiate payment all within one screen. This feature is ideal for one-time payments. When using the Quick Pay function, it is recommended that you allow at least 5 business days, after the transmit date, for the payee to receive and process your payment.