ESSENTIAL DUTIES & RESPONSIBILITIES

• Foster a relationship banking environment by successfully assessing customer needs and recommending/advising appropriate bank products and services.
• Opening new accounts business and personal and performing maintenance on existing accounts as requested, following established Bank policies and procedures.
• Provide personalized banking services to current and prospective customers, consistently seeking to expand customer satisfaction and retention and provide the highest-level quality customer service.
• Facilitate customer satisfaction and retention by successfully researching and resolving customer issues and inquiries. 
• Perform teller duties, including advanced and complex transactions, handling special requests, and investigating discrepancies in accordance with Bank policies and procedures.
• Ensure minimum proving differences and controllable losses.  Escalate matters requiring further attention.
• Adhere to privacy and confidentiality policies when assisting customers in obtaining any account information. 
• If currently registered with NMLS# assist prospective borrowers if; act as main point of contact for customers with the completion of loan applications and closing loans.  
• Appropriately order and maintain vault cash. Prove vault cash daily. Assist with Armored Truck service ensuring standard operating and security procedures. Prepare cash in and out shipments.
• Prove daily journal transactions. 
• Initiate and confirm wire transfers within policy guidelines.
• Reconcile ATM daily and assure proper equipment operation.
• Ensure all duties and responsibilities are performed in accordance with established Bank procedures and regulations.
• Available to travel within the branch network as needed to ensure adequate branch coverage.
• Reconcile coin daily, ability to change coin bags, maintain cleanliness to ensure proper equipment operation.
• Daily use of Cash Recycler to include maintenance as needed and proof as designated. 
• Other duties assigned by Retail Bank management.

JOB REQUIREMENTS

• Exceptional inter-personal and customer service skills.
• Excellent communication skills – verbal, written, listening.
• Strong basic math skills.
• Working knowledge of banking software and/or ability to be trained and quickly learn.
• Working knowledge of bank products and services and/or ability to be trained and quickly learn.

EDUCATION & EXPERIENCE

• High School Diploma or equivalent.
• 2-3 years experience in a direct customer service capacity, preferably in a banking environment.
• Prior experience in sales capacity preferred.
• Prior teller experience preferred.