Manasquan Bank is thrilled to announce the winners of our 2nd Annual President’s Client Experience (CX) Award, an honor designed to inspire our dedicated team members to continue delivering exceptional service that benefits our valued clients. This year, we proudly recognize Brian Masterson, VP, Commercial Lender, Danielle Weakland, AVP, Retail Assistant Branch Manager, Matt Cotroneo, Systems Engineer, and Julianna Nicholson, Marketing and Communications Manager, for their outstanding contributions to our resolute commitment to client satisfaction.
As we celebrate Client Service Week, taking place from October 7 to 11, 2024, we recognize not just our award winners, but the spirit of excellence that permeates our entire organization. The President’s Client Experience Award was established to encourage and acknowledge those who consistently embody the values of our CARE model, collaboration, and commitment to client success. By shining a spotlight on these behaviors, we motivate all our team members to raise the bar for service and innovation, ultimately creating a remarkable experience for both internal and external clients
“Our team members are the heartbeat of Manasquan Bank, and their dedication to delivering exceptional client experiences is what sets us apart,” said James S. Vaccaro, Chair, President and CEO of Manasquan Bank. “Brian, Danielle, Matt, and Julianna are shining examples of how commitment to CARE and effective collaboration can elevate the service we provide. Their achievements serve as a benchmark and inspire us all to strive for excellence.”
At Manasquan Bank, we believe that an environment fostering exceptional client service not only benefits our clients but also enhances the workplace experience for our colleagues. By recognizing those who exemplify outstanding service, we cultivate a culture where teamwork and innovation thrive, ensuring that our clients receive the highest level of care and attention.
Clients of Manasquan Bank can take pride in knowing that our team is driven by a passion for service that goes above and beyond. This award reinforces our promise to create lasting relationships built on trust, responsiveness, and dedication.
Winners of the President’s Client Experience Award will be receiving a prestigious recognition plaque, a monetary bonus to celebrate their commitment, and special mention in company-wide and external communications. These awards not only honor individual achievements but also inspire a collective pursuit of excellence throughout the Bank.
Join us in celebrating Client Service Week and the exceptional individuals who continuously strive to enhance our clients' experiences. Their unwavering commitment to service excellence is a testament to the vibrant community we continue to build at Manasquan Bank.